Privacy Policy | FT Travel & Tours

Official Legal Documentation

Data Controller: FT Travel & Tours (Private Tour Operator, Islamabad, Pakistan)

Effective Date: January 1, 2026 Last Revised: October 2026

1. Introduction & Scope

FT Travel & Tours (“we,” “our,” “us,” or the “Company”) is a premier tour operator registered and operating under the laws of the Islamic Republic of Pakistan, with corporate headquarters located at Plot No. 69, Main Double Road, G-13/1, Islamabad. We are committed to safeguarding the privacy, confidentiality, and security of our guests, website visitors, and clients.

This Privacy Policy governs your use of our official website (https://www.fttraveltours.com), your interactions with our booking representatives, and the personal information collected when you request travel quotes, reserve customized tour packages, book hotel stays, or participate in guided expeditions across Northern Pakistan and international destinations. By accessing our services or submitting personal information, you acknowledge and agree to the practices outlined herein.

2. Information We Collect

To organize, reserve, and execute safe travel itineraries, we collect information directly from you through online booking forms, telephone consultations, WhatsApp inquiries, and formal registration forms:

2.1 Personal Identification Data

Full legal name as documented on government identification.
Computerized National Identity Card (CNIC) number for Pakistani nationals, or valid Passport number and nationality for international travelers.
Contact details, including active mobile phone numbers, WhatsApp numbers, email addresses, and residential/billing addresses.
Date of birth, gender, and designated emergency contact details (name, relationship, and reachable telephone number).

2.2 Travel, Logistics & Health Information

Destination preferences, travel dates, passenger manifests, room occupancy configurations, and dietary preferences.
Special physical fitness or medical declarations relevant to high-altitude travel, trekking, or remote expeditions (e.g., asthma, cardiovascular considerations, or altitude sensitivity).

2.3 Payment & Billing Data

Bank transfer reference numbers, deposit slips, payment timestamps, and payment gateway transaction receipts.
Cardholder Security Notice: All online credit/debit card transactions are processed through PCI-DSS compliant, encrypted third-party financial institutions and authorized merchant gateways. FT Travel & Tours does not store, process, or view full card numbers, CVV security codes, or banking PINs on its local web servers.

2.4 Technical & Device Information

When navigating our website, our servers automatically log technical metadata, including your Internet Protocol (IP) address, browser type and version, operating system, referring URLs, pages viewed, and session timestamps to prevent fraud and optimize site performance.

3. How We Use Your Information

We process collected data exclusively for legitimate operational, logistical, and legal purposes:

Booking Execution: Confirming reservations with hotels, domestic/international airlines, private vehicle fleet operators, and certified regional guides.
Permit Acquisition: Procuring mandatory No Objection Certificates (NOCs), border crossing permits, and regulatory clearances from government authorities for restricted tourist zones across Gilgit-Baltistan and Khyber Pakhtunkhwa.
Client Communication: Delivering real-time booking confirmations, digital travel vouchers, flight schedules, high-altitude advisory notices, and weather-related road updates.
Safety & Emergency Coordination: Mobilizing local logistical assistance, roadside repair teams, or medical emergency evacuation services if needed during remote expeditions.
Statutory Compliance: Satisfying financial auditing, invoicing, and tax accounting requirements established by the Federal Board of Revenue (FBR) of Pakistan.

4. Information Sharing & Third-Party Disclosure

We respect your personal privacy. We do not sell, rent, monetize, or trade customer information with external marketing brokers or third-party advertisers under any circumstances. Information is disclosed strictly on a need-to-know basis to:

Vetted Travel Suppliers: Hotels, resorts, guest houses, transport drivers, domestic air carriers, and certified tour leaders directly assigned to your trip.
Government & Security Bodies: Law enforcement agencies, district administrations, tourism police, and border control checkpoints when legally compelled by Pakistani law or official tourism protocols.
Emergency Medical Providers: First-aid responders, regional hospitals, and rescue helicopter operators in the event of an unforeseen high-altitude medical emergency.

5. Data Retention & Security Standards

FT Travel & Tours implements robust technical and organizational security controls to protect your personal data against unauthorized access, loss, alteration, or disclosure. All web traffic is encrypted using 256-bit Secure Sockets Layer (SSL/TLS) protocols.

We retain client data only as long as necessary to fulfill active bookings, resolve disputes, and satisfy legal accounting retention periods (typically up to 5 years in compliance with Pakistani corporate tax regulations). Upon expiration of the required retention cycle, electronic data is irreversibly purged and physical records are destroyed.

6. User Rights & Choices

As our valued traveler, you retain the following rights regarding your personal records:

Access & Review: You may request a summary of the personal information we maintain concerning your profile.
Correction & Updates: You may notify us to rectify outdated, incomplete, or inaccurate contact or passenger details.
Deletion: You may request the erasure of your personal data where its continued retention is no longer required for an active booking or statutory compliance.
Marketing Opt-Out: You may unsubscribe from our promotional email broadcasts or WhatsApp tour announcements at any time using the opt-out link provided or by messaging our support desk.