Terms and Conditions

1. Agreement to Terms

These Terms and Conditions (“Agreement”) constitute a legally binding contractual agreement between the client or participant (“Traveler,” “you,” or “your”) and FT Travel & Tours (“Company,” “we,” “us,” or “our”), registered and operating under the laws of the Islamic Republic of Pakistan.

By submitting an online booking request, paying an initial deposit, signing a tour proposal, or embarking on any organized expedition, you expressly affirm that you have read, comprehended, and agreed to be bound by every provision contained in this Agreement.

2. Booking, Reservation & Payment Schedule

2.1 Advance Deposit Requirement

A tour booking is formally confirmed only upon receipt of an advance deposit. For standard domestic holiday packages, a minimum advance deposit of 30% to 50% of the total package value is required to secure transport fleet reservations, hotel room blocks, and guide assignments. For peak-season tours (Cherry Blossom, Autumn Hunza, Eid holidays), a 50% advance deposit is mandatory.

2.2 Final Balance Settlement

The remaining balance must be paid in full at least 7 calendar days prior to the departure date. For group join-in tours departing from Islamabad, remaining dues may be settled upon arrival at the designated Islamabad briefing point prior to vehicle boarding, subject to prior written approval from management.

2.3 Payment Channels

Payments are accepted via Inter-Bank Fund Transfer (IBFT) to our official corporate bank accounts, authorized online credit/debit card payment links, or verified cash deposits. Bank transaction reference slips must be submitted to our billing team for payment verification.

3. Pricing, Inclusions & Exclusions

3.1 Package Inclusions

Each tour package includes strictly those amenities itemized on the approved itinerary invoice. Standard inclusions typically encompass:

• Designated hotel accommodations based on agreed sharing occupancy (twin/triple/quad).
• Dedicated private transportation with professional mountain drivers, including fuel, highway tolls, and driver allowances.
• Daily breakfast (and dinner where half-board is specified in the itinerary).
• Services of an experienced, licensed tour manager or regional guide.
• Standard basic first-aid supplies.

3.2 Package Exclusions

Unless expressly stated in writing, tour pricing excludes:

• Domestic or international airfare, excess baggage fees, and airport taxes.
• Meals, mineral water, beverages, and snacks not specified in the voucher.
• Monument entrance fees, fort tickets, national park permits, and suspension bridge crossing fees.
• Optional recreational activities (e.g., boating at Attabad Lake, jet-skiing, zipline, chairlifts, paragliding).
• Personal porterage, personal laundry, room telephone charges, and tips/gratuities for service staff.
• Personal medical expenses, prescription medications, and emergency rescue or evacuation fees.

3.3 Currency & Inflationary Adjustments

Domestic Pakistan tour packages are quoted in Pakistani Rupees (PKR). International tours are quoted in USD or PKR exchange equivalents. FT Travel & Tours reserves the right to adjust tour rates prior to final payment receipt in the event of extraordinary government tax revisions, sudden fuel tariff spikes exceeding 15%, or sharp currency devaluations.

4. Cancellation, Refund & Amendment Policy

Notice of cancellation must be communicated in writing via email to [email protected] or via verified WhatsApp to our support helpline. The cancellation charge is calculated based on the timestamp when formal notification is received:

Note on Non-Refundable Expenses: Regardless of the cancellation tier, non-refundable third-party costs already disbursed (including non-refundable airline tickets, special peak-season hotel guarantees, and government permit charges) are strictly non-refundable. Eligible refunds are processed within 7 to 14 business days through the original mode of payment.

5. Force Majeure & Route Alterations

Expeditions across Northern Pakistan traverse rugged terrain subject to extreme weather, active seismic activity, rapid river swells, and geological events. A “Force Majeure” event includes, but is not limited to, rockfalls, landslides, road closures (e.g., Karakoram Highway, Babusar Pass, Lowari Tunnel), severe blizzards, flash floods, civil unrest, political strikes, bridge damage, flight cancellations (Gilgit and Skardu airports operate under Visual Flight Rules and flights are frequently grounded due to cloud cover), or government-mandated travel restrictions.

5.1 Operational Adjustments

In any Force Majeure event, our tour managers possess sole discretion to modify, truncate, or re-route itineraries in real time to ensure passenger safety. Every reasonable effort will be made to deliver equivalent alternate experiences.

5.2 Financial Responsibility During Unforeseen Delays

FT Travel & Tours is not financially liable for delays, missed connections, or extended stays resulting from Force Majeure events. Any supplementary expenses incurred—such as extra hotel nights, additional meal requirements, alternate 4x4 jeep hiring, or emergency air transfers—are the sole financial responsibility of the traveler.

6. Traveler Responsibility, Health & Conduct

6.1 Health & Fitness Declaration

High-altitude destinations (such as Hunza, Skardu, Deosai Plains, Khunjerab Pass at 15,397 ft) demand sound cardiovascular health. Travelers are responsible for assessing their physical fitness and consulting a medical professional. Travelers must notify Company management of any chronic medical vulnerabilities prior to departure.

6.2 Travel & Evacuation Insurance

We strongly advise all travelers to purchase comprehensive travel and emergency evacuation insurance that covers trip cancellation, medical emergencies, emergency air-ambulance evacuation, and baggage loss.

6.3 Code of Conduct & Local Sensitivities

Travelers must respect the cultural heritage, religious traditions, and environmental sanctity of the communities visited across Gilgit-Baltistan and Khyber Pakhtunkhwa. We enforce a zero-tolerance policy regarding:

• Possession or consumption of illegal narcotics or unprescribed restricted substances.
• Disorderly, abusive, or disruptive behavior toward fellow travelers, guides, or local residents.
• Littering in pristine wilderness environments, national parks, or historical monuments.

Any traveler violating these standards may be expelled from the tour immediately without right of refund or reimbursement for return transit.

7. Limitation of Liability

FT Travel & Tours operates as a tour organizer coordinating services between clients and independent third-party vendors (independent transport operators, commercial airlines, state-owned highway authorities, and privately managed hotels). While we exercise meticulous diligence in selecting reputable service providers, FT Travel & Tours assumes no liability for personal injury, accidental death, loss of luggage, property damage, or delays caused by third-party negligence or acts of nature beyond our direct control.

8. Governing Law & Dispute Resolution

This Agreement shall be construed, interpreted, and governed in accordance with the substantive laws of the Islamic Republic of Pakistan. Any dispute, controversy, or claim arising out of or in connection with this Agreement that cannot be amicably settled between the parties shall be submitted to the exclusive jurisdiction of the competent courts of law located in Islamabad / Rawalpindi, Pakistan.